top of page


Return Policy:


At Swapna Weddings, we strive to provide our customers with high-quality products and an exceptional shopping experience. Please read our return policy carefully:

1. Timeframe for Returns:

   - Products with manufacturing defects can be returned within 48 hours from the date of delivery.

2. Conditions for Accepting Returns:

   - Products must be in good condition with the tags intact.

   - Silk, Synthetic, Organza, Cotton, Art Silk, Kora Silk, Banaras, Kanjivaram products can be returned only in the case of manufacturing defects. Please contact our customer support and take an approval before returning the products

   - Dark shade cotton products may experience color fade and are non-returnable for this reason.

3. How to Initiate a Return:

   - Customers must send a return request to within 48 hours.

   - A box opening video must be attached for return.

4. Refund Process:

   - Refunds will be processed to the original payment method.

   - Refunds will be initiated within 5-7 days.

   - Certain items may be non-refundable, and it is the customer's responsibility to adhere to care instructions.

5. Eligibility for Refund/Exchange:

   - Product must be in unused condition with original foldings, no stains, and no wear evidence.

   - Item(s) must be unworn, unwashed, and have all original tags/labels attached.

   - Tassels should not be made in the saree.

   - Blouse should not be detached from the saree.

   - Falls should not be stitched to the saree.

6. Exchange Process:

   - Products cannot be exchanged in showrooms, only through the online process.

   - Customer returns the product, and upon verification of defect/damage, receives a new product or an online coupon code.

7. Return Rejection:

   - Swapna Weddings reserves the right to reject a return request if the product does not meet return policies.

Refund Policy:

1. Order Cancellation:

   - Swapna reserves the right to cancel any order at its discretion.

2. Refund Process:

   - Refund, excluding delivery charges, is made using the original payment method upon receiving the returned item.

   - Customer is responsible for return costs, including currency conversion and taxes unless the mistake was from Swapna’s side.

   - Refund may take up to 7 business days to appear in the bank account once processed.

3. Decision on Return:

   - Swapna Weddings will decide to issue a credit note, offer an alternative product, or reject the return.

   - Customer bears courier charges unless the mistake is on Swapna Wedding's side.

4. Defective Product:

   - If packaging appears tampered with, damaged, or unsealed, the customer should not accept the product.

   - Upon inspection, Swapna may issue credit notes or exchange/replace the product.


We appreciate your understanding and cooperation. If you have any further questions or concerns, please contact our customer support team at


Thank you for choosing Swapna Weddings for your shopping needs.

bottom of page